Strategic Plan Survey Questions

What type of capital improvements do you think CATS should prioritize? (select your top 3 choices)

Bus stop amenities (shelters, benches, trash receptacles, etc.)

Transit hub improvements (transfer centers, passenger amenities, etc.)

New vehicles

Fast and frequent/premium transit service (bus rapid transit)

What is your general perception of CATS?

Good/highly regarded

Fair/neutral

Poor/poorly regarded

Don’t know

Please rank the following items based on your satisfaction with CATS’ performance (5 = Very Satisfied; 1 = Very Dissatisfied; NA = Does not apply / Don’t Know)

Reliability of service

Vehicles running on schedule

Conditions of stops (good, clean, safe, etc)

Access between stops and buses (ease of getting on the vehicle from the bus stop)

Connections between stops and trip origin & destination

Vehicle comfort and features

Personal safety while riding

Personal safety while waiting at stop

Amenities at transit centers (shelters, trash cans, lighting, etc.)

Professionalism/friendliness of operators and staff

Helpfulness of Call Center Representatives