CATS on Demand


If a disability prevents you from using regular CATS buses, you may be eligible for paratransit services. Call CATS On Demand at 225.346.5557 to find out about special transportation service for persons with disabilities.


Review the CATS On Demand service area map here.

For eligible riders, the CATS On Demand fare is $1.75 each way. Multi-ride tickets are available; contact CATS for purchase details. A copy of the policies and procedures can be read here: English, Spanish. For those with visual impairments, please call the CATS ADA Manager at 225.346.5557 for a reader-friendly word document. 

Please note that only CATS On Demand passes may be used for this ADA service; no fixed-route passes may be used for CATS On Demand. 

Advanced certification is required to obtain CATS on Demand service. The certification process generally takes about three weeks and has the following key requirements:

  • The applicant must complete and sign page 1 of the application form. Page 2 of the form must be completed and signed by the applicant's physician or care agency.
  • After the form is mailed to CATS Paratransit Coordinator, the applicant must be scheduled for an interview at the CATS administrative offices.
  • Trips will be provided under the provisions of the Americans with Disabilities Act (ADA) only if both origin and destination are within 3/4 mile of the CATS fixed-route system. See the service area map.

*Other restrictions apply. Call CATS On Demand at 225.346.5557 for details.

Schedule a Pick-Up

If you need to schedule a pick-up and are already approved for paratransit service, please call CATS on Demand Scheduling at 225.239.2550.  

Questions, concerns, and feedback regarding CATS on Demand service can be sent to