Rider Alert - Route 12 Government Street VIEW ALL ALERTS
CATS Accessibility Information
All CATS buses meet Americans with Disabilities Act (ADA) requirements, offering wheelchair lifts and other features to accommodate riders with disabilities.
Guide dogs and other service animals are permitted on CATS vehicles.
CATS Buses and Vans
CATS buses offer wheelchair lifts and other features to accommodate riders with disabilities. Seats near the front of the bus are reserved for the elderly and people with disabilities.
In compliance with ADA standards, wheelchairs must be secured on buses. There are two wheelchair securement locations per bus, each are equipped with devices which hold the wheelchairs safely in place. CATS operators provide securement assistance as needed.
Stop announcements at major intersections and transfer points are provided by automated equipment or CATS bus operators.
Reduced Fares for Seniors and People with Disabilities
Reduced fares are discounted fares for senior citizens age 65 or older and non-paratransit certified persons with disabilites. Reduced fares are $0.35 per ride or 15-rides for $5.25
CATS Paratransit Service, CATS on Demand, is an origin to destination, curb-to-curb, public transportation service for people with disabilities who are unable to use CATS fixed route buses. This service is provided to Paratransit-eligible passengers. To learn more about this service or how you can apply, visit our CATS on Demand page.
CATS ADA Complaint Process
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Capital Area Transit System (CATS) may file an ADA complaint by completing and submitting the CATS ADA Complaint Form. CATS investigates complaints received no more than 180 days after the alleged incident. CATS will process complaints that are complete.
CATS Fare Transfer Policy
Riders have a two (2) hour window to use a bus transfer one (1) time. Transfers that are marked as EXPIRED will notbe accepted. Once transfers are expired, fullprice fare must be paid. Transfers will not be issued to passengers
boarding with passes.