CATS Accessibility Information
All CATS buses meet Americans with Disabilities Act (ADA) requirements, offering wheelchair lifts and other features to accommodate riders with disabilities.
CATS buses offer wheelchair lifts and other features to accommodate riders with disabilities. Seats near the front of the bus are reserved for the elderly and people with disabilities.
In compliance with ADA standards, wheelchairs must be secured on buses. There are two wheelchair securement locations per bus, each are equipped with devices which hold the wheelchairs safely in place. CATS operators provide securement assistance as needed.
Stop announcements at major intersections and transfer points are provided by automated equipment or CATS bus operators.
Service animals that are trained to provide a specific task or tasks are permitted on CATS vehicles.
Reduced Fares for Seniors and People with Disabilities
Reduced fares are discounted fares for senior citizens age 65 or older and non-paratransit certified persons with disabilites. Reduced fares are $0.35 per ride or 15-rides for $5.25
CATS Paratransit Service, CATS on Demand, is an origin to destination, curb-to-curb, public transportation service for people with disabilities who are unable to use CATS fixed route buses. This service is provided to Paratransit-eligible passengers. To learn more about this service or how you can apply, visit our CATS on Demand page.
CATS ADA Discrimination Complaint Process
Any person who believes they have been discriminated against by CATS, on the basis of their disability may file an ADA complaint by completing and submitting the CATS ADA Complaint Form. This process is not for general service related complaints.
Once the complaint is received, CATS will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment informing them whether the complaint will be investigated by our office.
CATS has 14 days to investigate the complaint. If more information is needed to resolve the case, CATS may contact the complainant. The complainant has 14 days from the date of the request to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 14 days, CATS can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, they will issue one of two letters to the complainant: a closure letter or a Letter of Finding (LOF). A closure letter summarizes the allegations and states that there was not an ADA violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, they have 30 days after the date of the letter or the LOF to do so.
For more information, please contact the CATS ADA Coordinator:
A person may also file a complaint directly with the Federal Transit Administration, at FTA
Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
Reasonable Modification Requests