CATS Strategic Plan

The Capital Area Transit System’s work to connect the citizens of Baton Rouge with what matters is governed by a Five-Year Plan that it began implementing in late 2017.

Following a months-long internal planning process with staff and board members, the CATS Board of Commissioners in December 2017 approved the agency’s Five-Year Strategic Plan, the first of its kind in the agency’s recent history.

The Five Year Strategic Plan outlines tangible steps the agency must take to meet its goals of continuing to improve service to the Baton Rouge community.

Organizational Goals include:

 

Safety, Service Quality and Reliability

Goal #1: Increase On Time Performance (OTP) to 80% by December 31, 2019 and to peer agency standard by December 31, 2022

Goal #2: Increase percentage of routes with 30 minutes or better frequency during rush hour to 85% by December 31, 2019.

Goal #3: Establish baseline metric for measuring customer satisfaction to strengthen ridership base by March 31, 2018

Goal #4: Increase training opportunities for operators and customer service representatives to enhance customer service satisfaction. 

Goal #5: Do not exceed a rate of 2.0 preventable accidents per 100,000 vehicles miles per month. 

Goal #6: Obtain and maintain industry standard fleet age of vehicles through 2022. 

 

Financial Responsibility, Accountability and Stewardship

Goal #7: Increase farebox recovery ratio to peer agency standard by December 31, 2022

Goal #8: Establish new and non-traditional funding sources and increase the supplemental and alternative funding revenues by seeking public/private partnerships and additional grants - competitive and formula - by December 31, 2022.

Goal #9: Improve planning and management of budgetary resources and expenditures to advance strategic goals of CATS

 

Outreach, Community and Stakeholder Engagement

Goal #10: Strengthen community pride for CATS through increased face-to-face stakeholder interaction

Goal #11: Foster improved customer education and outreach

Goal #12: Regionalize service to one eligible neighboring town/parish by December 31, 2022

 

Workforce Stability, Engagement and Performance

Goal #13: Hire key positions so that vacancies do not exceed 10% of allocated headcount by December 31, 2022

Goal #14: Refine and continue the performance management process for the organization.

Goal #15: Implement ongoing training for CATS employees.

Goal #16: Create an environment that promotes workplace safety by June 30, 2019.

 

Strategic Capital Improvements and Investments

Goal #17: Approve funding and technical resources as set forth by the two year capital improvement budget.

 

Click here to download the Executive Summary.

Click here to download the CATS Five Year Strategic Plan.

Click here to download the CATS Five Year Strategic Plan Year 2 revisions. 

Click here to download the Capital Improvements and Investments Plan.

 

Next Steps Include

  • Ongoing: CATS will begin to implement the plan and offer regular updates to its board on the status of key goals and initiatives